Limited Warranty Statement

Smartlock systems inc. (Smartlock) warrants to you, the end-user customer, that Smartlock products and accessories will be free from defects in materials and workmanship after the date of purchase, for two (2) years. If Smartlock receives notice of such defects during the warranty period, Smartlock will, at its option, either repair or replace products which prove to be defective. Replacement products may be either new or equivalent in performance to new. Smartlock products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use. Warranty does not apply to defects resulting from (a) improper or inadequate maintenance, (b) parts not supplied by Smartlock for the products specified above, (c) unauthorized modification or misuse, (d) clutch defects or malfunction of the receiving lockset or from any other parts originating from it, (e) fire, theft, war, riot, hostility, acts of God

Limitation of Liability

Except as stated above, Smartlock makes no warranties, either expressed or implied, as to any matter whatsoever, including, and without limitation to, the condition of its products, their merchantability, or fitness for any particular purpose.

Return Material Authorization Procedures

Verify that your Smartlock product is defective:

1. Call Smartlock technical staff at 1-866-635-3101 to determine whether or not your product is defective.
   
   
2. Assuming your product is defective, we will issue an RMA number which will allow you to send in your product for repair or replacement..

No merchandise will be accepted without prior authorization in the form of a Return   Material Authorization Number (RMA#). All unauthorized returns or those that have RMA#’s older than 60 days will be refused and placed in the hands of the carrier at the cost of the shipper. Customers are responsible for all shipping costs when sending products for repair or replacement. If a returned product falls under the warranty as stated above, Smartlock will cover the shipping charges for returning the product to the customer.

Iitems that are found to be either out of warranty, customer-damaged, or paid repairs are subject to all shipping costs (send / return) charged to the Customer. All returns must be properly packaged to prevent shipping damage.